Contact Support

Have a question or need help? Send a message and we'll respond as soon as possible. For fast answers, check the Support page first.

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Whether you need installation help, troubleshooting advice, or want to share feedback, we’re here to help.

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What Happens Next

After you submit your message:

  • Response Time: We usually respond within 24–48 hours on business days.
  • Helpful Details: Share as much context as you can to speed up troubleshooting.
  • Follow-up: We may ask for extra details to resolve the issue.

Quick Resources

Before contacting us, you may find a solution here:

Open Support Center Browse Guides

Common solutions:

  • Installation issues: Use administrator access and restart your player after installation.
  • Playback problems: Confirm the format is supported and relaunch your player.
  • Codec questions: Review the Capabilities page for a full list of formats.